Service
An electric drivetrain has fewer wearing parts than a combustion one, so Veltrix built a service network around what actually fails: tires, brakes, suspension, glass and software. Most of it can be done without you leaving the house.
How it works
Most faults are diagnosed remotely before anyone is dispatched, which is why the technician who arrives already knows what is wrong.
01
A technician comes to you.
Around 68 percent of Veltrix service work needs no lift. Mobile Bay covers software, 12-volt systems, cameras and sensors, brake fluid, cabin filters, wiper systems, and most warranty work — at your home or workplace, at no additional labor cost.
02
For everything that needs a lift.
Suspension, structural repair, pack module replacement, wheel alignment and tire work happen at one of six Experience Centers. Loan vehicles come from the same range you own.
03
Included for eight years.
Included with every new vehicle for eight years, with no mileage cap. Covers charging, tires, lockouts and recovery, and will bring enough charge to reach the nearest Current site.
Veltrix Mobile Bay covers every address within 50 miles of an Experience Center, which is most of the population of the states served. If you are outside that radius, service is arranged with collection and return at no cost.
Maintenance
An electric drivetrain has no oil, no filters beyond the cabin, no belts and no exhaust. This is the entire scheduled maintenance programme for every vehicle in the range.
Every 12 months
Brake system, suspension, steering, high-voltage integrity, and a software audit. Performed by Mobile Bay unless a fault is found.
$149
Every 2 years
Fluid replacement and caliper service. Regenerative braking means friction pads routinely last beyond 90,000 miles.
$189
Every 2 years
Cabin air filter and desiccant replacement. Included at no cost with the annual inspection in the same visit.
$79
Every 4 years
Battery and drivetrain coolant replacement, with a full thermal system pressure test.
$310
As required
Rotation at 8,000-mile intervals. Four-wheel alignment is checked at every service visit at no cost.
From $164
Warranty
Every warranty follows the vehicle rather than the buyer, because a warranty that expires when a car is sold is a warranty designed to be avoided.
5 years / 60,000 miles
Covers defects in materials and workmanship across the whole vehicle, transferable in full to a subsequent owner.
8 years / 120,000 miles
Covers the pack, modules, drive units and inverters, with a guaranteed minimum of 70 percent of original usable capacity at the end of the term.
12 years
Covers perforation of body panels from the inside out, with no mileage limit.
8 years
Included with every new vehicle, no mileage cap, across the 48 contiguous states.
Parts & accessories
Veltrix guarantees parts availability for 15 years from the end of production of each vehicle, and publishes repair procedures for independent workshops.
Enquire about partsAero, Vector and forged wheels in every finish offered, plus winter tire packages fitted and balanced.
From $320
Crossbars, cargo boxes, bike and ski carriers, and tow hitches with vehicle-integrated trailer logic.
From $285
All-weather floor liners, load-space trays, seat-back protectors and pet dividers.
From $95
Portable cables, adapters, cable organizers and the Ridge power export kit.
From $140
Filters, wiper blades, brake components and 12-volt batteries, with published part numbers.
From $24
An annual inspection is $149, brake fluid every two years is $189, and coolant every four years is $310. Most of it is done at your home or workplace by Veltrix Mobile Bay at no additional labor cost.
Five years or 60,000 miles on the vehicle, eight years or 120,000 miles on the battery and drive units with a guaranteed 70 percent minimum capacity, twelve years against corrosion perforation, and eight years of roadside assistance with no mileage cap.
In full, to any subsequent owner, at no cost and with no registration step. It follows the vehicle rather than the buyer.
Yes. Veltrix publishes repair procedures and sells service parts to independent workshops, and using one does not affect your warranty. High-voltage work requires a certified technician, which is a legal requirement rather than a Veltrix policy.